Launch an AI-Enabled Contact Centre
Deliver fast, personalised, omnichannel customer support using Amazon Connect — with no upfront fees, no long-term contracts, and a simple per-user monthly price.
No upfront deployment fees
Accelerated agent training
Built on Amazon Connect
Live in less than 1 hour
Cognitive contact centre management
Smarter customer experiences
The Small & Medium Business CX Problem
Small and medium businesses (SMBs) are under pressure to deliver the innovation of big-brand experiences with small-team resources.
Customers expect instant, personalised, and omnichannel support; SMBs often lack access to the resources to deliver this consistently.
The result is a familiar set of issues:
Limited interaction analytics
Disconnected tools & data
No time or budget for AI
Rising customer expectations
Meet CXperience Builder
iCXeed’s CXperience Builder packages Amazon Connect’s enterprise-grade omnichannel contact centre into a simple, out-of-box ready service. This gives you the same cloud-native platform used by large brands, pre-configured industry leading practices right sized for your operations.
Customisable Best Practice Contact Centre Designs
Deploy Amazon Connect in Less Than a Hour
Intelligent Omnichannel Orchestration
Cognitive Reporting, Analytics & Insights
Fully Integrated Telco, Scaleable Up or Down
Interaction Analytics & Customer Sentiment
Customisable Automated Quality Evaluations
Integrated Interaction CSAT or NPS Surveys
Forecasting/Capacity Planning/Scheduling Accelerators
AI Self-Service & Agent Assist Blueprints
Digital Training Library on Feature Enablement & Usage Maximisation
Self-Service Support & Training with iRis
(your agentic Amazon Connect support partner)
iCXeed Advanced Customisation & Technical Support Upon Request
Built for SMBs
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No upfront implementation fees
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No long-term contracts; cancel anytime
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Flat, simple and transparent per-user monthly pricing
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Transact securely through AWS Marketplace
With the Power of Enterprise Scalability
High Quality Telephony Infrastructure
- Amazon Connect manages a network of telephony providers worldwide, eliminating the need for customers to manage these relationships or the worry of having sufficient capacity.
- The telephony service includes phone numbers across 158 countries, national outbound numbers in 72 countries, and global international dialling capabilities from any supported AWS commercial region.
- Customers benefit from the reliability, quality, and cost-effectiveness enabled by the AWS global network.
Long-Term Scalability
- CXperience Builder deploys the same Amazon Connect service used by large organisations.
- Offers tremendous potential for customised integrations and configurations as customers’ businesses scale demanding increased complexity in customer service orchestration.
- Benefit from the latest technology releases as soon as made available from AWS with iCXeed as a strategic partner.
Cognitive Customer Experiences
- Enable pre-configured AI FAQ support customer self service in voice and messaging channels. All you have to do is upload your FAQs.
- Power your support teams with an AI enabled assistant connected to your organisational knowledge base and customer experience best practices
Intelligent CX Perspectives
- Measure, track, and improve contact centre performance to achieve business outcomes and customer experiences.
- Proactively detect and address customer experience issues and both human & AI agent performance to optimise contact centre operations.
- Empower supervisors with real-time insights from customer interactions, easily customisable alerts, intuitive dashboards and staffing tools, and tailored agent coaching information.
Pricing Plans*
$149* per user per month
Pre-configured customisable and one-click deployable blue prints for key Amazon Connect capabilities
Converse with CX Perspectives interaction analytics and insights
Access to extensive digital training library for user onboarding
Understand customer trends, expectations, and opportunities for CX improvement
Best practice blueprints and guidance on intelligent features to maximise operational ROI
Contact centre operational health evaluations with agentic recommendations and optimisation actions
Standard iCXeed technical and professional services support
Priority iCXeed technical and professional services support
*Pricing is per user capped 3000 voice minutes per user per month, exeeding the voice limit is .065 usd per minute.
Trusted by Small Enterprises
“CXperience Builder helped us launch voice and digital support in days instead of months. Our customers get faster responses, and our team finally has one system that just works.”
— Operations Manager, eCommerce
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